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Refunds & Returns

How long do I have to return my items?

Here at Meeple Market, we offer a 30-day returns policy that commences upon the day you receive your goods. Within this time, you can return your goods for store credit or exchange.

If a cash refund is requested for an online order (not including damaged games) instead of store credit or an exchange, then the PayPal or card processing fees we have been charged will be deducted from the refund.

Our returns policy lasts 30 days. If 30 days have gone by since you received your goods, we are unable to offer you a store credit, exchange, or refund.

In the rare circumstance you have received an incorrect item, please inform us within 48 hours of receipt and do not open/use the item you have received.

Can I return my items?

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must be in the original packaging including the outer cellophane wrapping.

We will NOT accept returns if:

  • The item has been opened.
  • The item has been damaged in return transit due to insufficient packaging.
  • The item is over the 30-day returns period.

To complete your return, we require a receipt or proof of purchase.

Shipping Costs & Returns.

Payments made for shipping an item will not be refunded as part of a return.

My item is damaged. What do I do?

In the unfortunate event that you have received an item that has become damaged in transit please contact us via email at hello@meeplemarket.co.uk  Please include your name and order number together with a description of the damage. If you could also attach a photo of the damage this could help speed up the process a great deal. We need to be informed of any damage within 24 hours of receipt of the goods so please make sure you check over your product as soon as it is received. In all situations please do not remove the outer cellophane wrapping or otherwise open the game.

Please then await further instruction in reply from a member of our sales team. Emails are usually answered within 1 working day.

In situations where game components are missing or misprinted, email us at hello@meeplemarket.co.uk

How do I return my items?

Returns can be made by returning items to us by post. We would also ask that you do not put any tape or labels directly on to the product packaging as this will deem the product unsaleable. Please cover the product with packaging as best you can, ideally using an outer protective cardboard box, before applying any tape or labels.

Where do I send my items?

To return your product by mail, please send it to:

Meeple Market,
270A Alcester Road South
Kings Heath,
Birmingham,
B14 6EN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

How long will it take for my return to be processed?

It can take 2-4 days for your return to be processed once we have received the goods, please allow for this time period before getting in touch. When the return has been processed a member of the returns team will be in touch via email to confirm the action taken.

Exchanges

If you wish to exchange an item for another item, please email us at hello@meeplemarket.co.uk

If extra payment is required for an exchange, a member of the returns team will contact you regarding payment.

Cancelled orders

If a request is received to cancel an order prior to it being shipped, a cash refund will be processed minus the PayPal or card processing fees we have been charged.

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